Privacy Policy

Last Updated: January 15, 2026

Introduction

Welcome to Enthusiast Exotics LLC ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and rental services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect personal information solely for the purpose of providing you with vehicle rental services. The types of information we collect include:

Personal Identification Information

  • Full name
  • Date of birth
  • Contact information (email address, phone number, physical address)
  • Driver's license number and details
  • Emergency contact information

Financial Information

  • Credit card or debit card information
  • Billing address
  • Payment transaction details

Insurance Information

  • Insurance policy details
  • Insurance provider information
  • Policy coverage limits

Rental Information

  • Rental history
  • Vehicle preferences
  • Booking and reservation details
  • Rental agreement documentation

Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Cookies and usage data (see Cookies section below)

How We Collect Your Information

We collect information through:

  • Direct interactions: Information you provide when making a reservation, signing rental agreements, or communicating with us
  • Automated technologies: Cookies and similar technologies as you navigate our website
  • Third parties: Payment processors and insurance verification services

How We Use Your Information

We use your personal information exclusively for the following purposes:

Rental Services

  • Processing and fulfilling your vehicle rental requests
  • Verifying your identity and eligibility to rent
  • Validating your driver's license and insurance coverage
  • Processing payments and managing deposits
  • Managing your rental agreement and return

Communication

  • Sending booking confirmations and rental details
  • Providing customer support
  • Sending rental reminders and updates via SMS or email
  • Notifying you of changes to your reservation
  • Communicating about accidents, damages, or violations

Legal and Safety

  • Complying with legal obligations and regulations
  • Preventing fraud and ensuring account security
  • Enforcing our Terms and Conditions
  • Processing insurance claims or legal matters

Service Improvement

  • Analyzing website usage to improve user experience
  • Maintaining and improving our services
  • Internal record keeping

What We Do NOT Do With Your Data

We want to be clear about how we DO NOT use your information:

  • No Marketing: We do not use your information for marketing purposes or send promotional materials
  • No Selling: We do not sell, rent, or trade your personal information to third parties
  • No SMS Marketing: SMS communications are used exclusively for booking confirmations, reminders, and rental-related notifications—never for marketing
  • No Sharing: We do not share your information with third parties except as required for rental services (payment processing, insurance verification) or as required by law

Data Storage and Security

Storage Location

All customer data is stored securely offsite using Digital Ocean infrastructure. We utilize industry-leading cloud hosting services with robust security measures.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal data, including:

  • Encryption: All data is encrypted both in transit (using SSL/TLS) and at rest
  • Access Controls: Strict access controls limit data access to authorized personnel only
  • Secure Infrastructure: Digital Ocean's SOC 2 Type II certified data centers
  • Regular Security Audits: Periodic security assessments and updates
  • Secure Payment Processing: PCI DSS compliant payment processing
  • Employee Training: Staff trained on data protection and privacy practices

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

Typically, rental data is retained for 7 years to comply with legal and tax requirements, after which it is securely deleted.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

How We Use Cookies

We use cookies to:

  • Keep you signed in to your account
  • Remember your preferences
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly
  • Performance Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website. You can:

  • Delete all cookies from your browser
  • Block all cookies
  • Allow cookies from specific websites only

Third-Party Services

We work with trusted third-party service providers to deliver our services:

Payment Processing

We use secure payment processors (such as Stripe or Square) to handle credit card transactions. Payment information is transmitted directly to these processors and is not stored on our servers.

Insurance Verification

We may verify insurance information through third-party verification services to ensure adequate coverage.

Analytics

We use website analytics tools (such as Google Analytics) to understand how visitors use our website. These services may collect information about your visit, but this data is anonymized and aggregated.

Your Rights and Choices

Under data protection laws, you have the following rights regarding your personal information:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service.

Right to Correction

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions (e.g., when the data is no longer necessary for the purposes it was collected).

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Right to Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

SMS Communications

Consent

By providing your phone number, you consent to receive SMS messages from Enthusiast Exotics related to your rental booking and service.

Purpose

SMS communications are used exclusively for:

  • Booking confirmations
  • Rental reminders
  • Pickup and return notifications
  • Important updates about your reservation
  • Customer service responses

Opt-Out

You may opt out of SMS communications at any time by:

  • Replying "STOP" to any text message
  • Contacting us directly to request removal
  • Updating your communication preferences in your account

We do not use SMS for marketing purposes.

Email Communications

We use email to send:

  • Booking confirmations and receipts
  • Rental agreements and documentation
  • Important account notifications
  • Customer service responses

You may opt out of non-essential emails by clicking the "unsubscribe" link in any email or contacting us directly.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data.

Data Breach Notification

In the unlikely event of a data breach that may compromise your personal information, we will:

  • Notify affected individuals within 72 hours of discovery
  • Report the breach to relevant authorities as required by law
  • Take immediate steps to secure the data and prevent further unauthorized access
  • Provide information about the breach and steps you can take to protect yourself

Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by businesses
  • Right to opt-out of sale of personal information (Note: We do not sell personal information)
  • Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Notification of Changes

  • We will post the updated policy on this page
  • We will update the "Last Updated" date at the top of this policy
  • For material changes, we will notify you via email or prominent notice on our website
  • Your continued use of our services after changes are posted constitutes acceptance of the updated policy

Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and the context:

  • Contract Performance: Processing is necessary to perform our contract with you (rental services)
  • Legal Obligation: Processing is necessary to comply with the law
  • Legitimate Interests: Processing is necessary for our legitimate interests (fraud prevention, service improvement) and does not override your rights
  • Consent: You have given us permission to process your data for a specific purpose

Compliance

We comply with applicable data protection laws, including:

  • General Data Protection Regulation (GDPR) for EU residents
  • California Consumer Privacy Act (CCPA) for California residents
  • Other applicable state and federal privacy laws

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Enthusiast Exotics LLC

Email: hello@enthusiastexotics.com

Phone: (941) 500-3523

Website: https://enthusiastexotics.com

Data Protection Officer

For privacy-specific inquiries, you may contact our designated privacy contact at: hello@enthusiastexotics.com

Supervisory Authority

If you are in the EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.


By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.